Tuesday May 4th, 2021 ARCO LAB

Annual Report of the Opera di Santa Maria del Fiore, stakeholder engagement and innovation

bilancio sociale annuale Opera Santa Maria del Fiore Duomo FIrenze Florence social annual report stakeholder engagement

The Opera di Santa Maria del Fiore in Florence was the first fabriceria in Italy to publish its Annual Report in 2016, beginning an annual process of social, economic and financial reporting.
Every year, the Annual Report aims to narrate the successes and difficulties that the Foundation overcomes in protecting the cultural and artistic heritage and preserving the memory of the city, through a detailed description of the activities, events, and technical interventions carried out over time.

Social reporting  aims also at responding to the growing request for transparency coming from stakeholders,. but also to the need to create an accountability tool, which allows to report on the responsibilities, behaviours and environmental and economic results deriving from the activities carried out by the organisation, that encourages the rediscovery and renewal of dialogue with believers and the local communities in an innovative way.

ARCO’s Social Economy Unit supported the Opera di Santa Maria del Fiore in its reporting through a stakeholder engagement process that involved the President, the General Manager and all the representatives of specific areas. The main contents and the main purposes of the Annual Report have, thus, been outlined through collective discussion.

The collection of qualitative and quantitative data was carried out thanks to the elaboration of templates to which all Opera offices contributed. With the help of the employees and collaborators, it was possible to map the stakeholders and have a clearer picture of the social impact generated for the community.

For the 2020 edition, the Opera di Santa Maria del Fiore decided to add to the Annual Report a social impact assessment. Th assessment was carried out with the EHD – Evaluating Human Development – methodology (developed by ARCO researchers) which is centred on the paradigm of human development and the Capabilities approach of Amartya Sen (Nobel Prize for Economics in 1999). The EHD methodology, better than others, made it possible to capture and measure the social impact of the Duomo. Through the elaboration and administration of a questionnaire, it was possible, in fact, to focus mainly on the multidimensional and intangible effects produced on the stakeholders and to better evaluate the impact on their well-being.

As an accountability tool, the Social Report can be elaborated through various processes and methodologies taht are able to respond to different needs.

In the case of the Opera di Santa Maria del Fiore, the stakeholder engagement process was born out of a desire to renew communication and relations with its community, while in the case of the Fondazione Opera Santa Rita di Prato, that ARCO also accompanied in the social reporting process giving technical and scientific support, the process focused more on a self-analysis. In this second case, in fact, social reporting was the opportunity for the Fondazione to build a new relationship with operators, beneficiaries and external stakeholders.

For the Fondazione Opera di Santa Rita di Prato, the stakeholder engagement process developed through a series of meetings and constant contacts between the working group responsible for compiling the Social Report and the Foundation’s staff. The work has been structured around extensive interviews with Area and Structure coordinators, drafting questionnaires and conducting focus groups with managers and administrative staff.

Although in 2021, in Italy, it will become compulsory for some Third Sector organisations to sahre their social report on their institutional website and to file it with the Single Register of the Third Sector (or, in the case of social enterprises, with the Register of Companies) by June 30 of each year, this new legislation may provide an opportunity for organisations to go beyond mere administrative compliance and identify improvement objectives to be achieved, assess the socio-economic performance of the organisation and develop strategies for the administration of resources in order to make the management of the organisation more sustainable and effective.

<p style=”border: 3px solid #7e8900; width: 700px; margin-top: 60px; padding: 10px; text-align: justify;”>Discover more on our <a href=”https://www.arcolab.org/sustainability-reporting-important-for-businesses/”><strong>social and sustainability reporting</strong></a></p>